Epfigms Grievance Portal: How To Register & More – Guide

Retirement of every person from his her job requires a financial backup so that the employee is able to freely enjoy the life after the job. Pension is sure a provision which take cares of that in government jobs. There is also another provision named Provident fund which caters to this.

Employee Provident Fund (EPF):

It isĀ  type of fund which is contributed by both the employer and the employee for a long time. Some percentage of income of employee is directed towards this PF account, and other part is contributed by the employer under employee PF scheme.

At the time of retirement the person gets this EPS money in lump sum. In simple words it is actually a retirement plan for all the salaried employees. And it is also a compulsory investment plan for them. Although initially people are reluctant to do this forced saving but later they get used to it and it actually proves to be advantageous in many ways.

EPF is called as Employee Provident Fund. Its a central government scheme, overseen and managed by EPO (Employees Provident Fund Organization). This scheme came into effect from 1951, in whole India except Jammu and Kashmir.

It was created with an aim of ensuring financial stability and security to aged people.

EPF Grievance Website:

Let’s consider that you have applied for EPF refund, that means you have applied for the withdrawal, but even after a long time, nor there is any change in the status, neither has the money come back to you.

Or let’s consider that you have put a transfer request from New PF to old PF, but it has been failed without any reason.

A lot of times people’s claims gets rejected too, but the department does not give a good response for it. Or if you are a pensioner and you have to put up a complain regarding pension money or even if you are an employer, if you are to write a complain to the EPF department then a single portal has been launched by EPF department for all these grievances, which is a very powerful portal, where employees are free to lodge any kind of grievance or discomfort and can also see the status of the complaint. And if the complain isn’t being solved timely then one can give a reminder as well. All this work can be done by this single portal.

How It works?

Usually, the salaried person or someone who starts as an employee contributes in this scheme. These contributions are made monthly.

Its more like a mandatory scheme launched by the government of India for its salaried individual for their retirements.

Lets understand this scheme with one such example. EPF, as we all know is Employee Provident Fund. Every salaried individual is paying nearly 12.5% of his/her salary in a EPF account.

The same amount is usually taken from the employer’s salary and is additionally deposited within the same account. The employ basically get 8.75% annual rate of interest on the fund accumulated.

Salaried person’s 12.5% can be used in tax deduction, under section 80 C, only when the amount is not withdrawn within 5 years, but if a person withdraws an equivalent, tax are going to be deducted thereon.

How to lodge an EPF grievance online?

Here we will talk about how you can register your complain on EPF portal.

  • First visit the official website of epfgms.gov.in
  • The homepage appears, on the right side, click on ‘Register Grievance’ button.
  • Four options will be there in front of you.
  • PF member, PF pensioner, Employer and others.
  • If you are either a PF member or an Employee, then you can choose the option of ‘PF member’.
  • Then enter your UAN number.
  • Fill the given captcha
  • If you have filled the details correctly, then your complete details will be reflected here, your name, your email ID and the last three digits of your mobile phone will be visible.
  • Click on ‘Get OTP’
  • An OTP will be sent to both your registered mobile number and Email ID
  • After submitting this OTP you can register your grievance

You wont have to fill in the details related to UAN, you must mention your gender and correct address. its very important to mention the address because if there is any document that is needed to be sent to you by the department, it will be sent to this address. Here you can also give your alternate Mobile number and fill in the security code.

In the grievance detail section, if you have multiple PF numbers it will be reflected here. Now the place where you have to submit the grievance, that pop up will appear on your screen and you can select any one option from the four.

  • If your grievance is related to PF office, for example your withdrawal wasn’t successful, your advance is stuck or you have some issues related to pension that is stuck in the department, then you have to select the ‘PF Office’ option.
  • If your employer isn’t paying your PF, not improving your KYC, isn’t marking your exit date, the select the ‘Employer’ option.
  • If you have some some issues related to employee deposit link scheme related issues then select EDLI
  • If you have taken early pension, then you can fill in the issues related to that here

What’s the difference between this new EPE grievance website and the previous one?

This portal has a lots of new features. If some of you have seen the previous EPF grievance portal, then you must know how flawed the previous website was. How long and difficult the process of filing the form was and even after submitting it, most of the time it used to get declined by the website.

So the first thing they have done here in this new website is that, it has been linked to UAN and OTP. That conveys if you enter your UAN number, then a lot of the details will get auto-filled and you don’t have to fill manually. Along with that a reminder facility has been added to it.

Helpline Details:-

For employees: employeefeedback@epfindia.gov.in.

For employer: employerfeedback@epfindia.gov.in.

You may also make a call at their toll-free number: 1800118005.

Hope you get an insight of what Employee’s Provident Fund is about and how can we complain against it, if not responding appropriately.

If you enjoyed reading this, then tell us in the comment section what more you want to know about.

Make sure you share this with your friends, colleagues and family.

Thank you for reading!

Also Checkout:

How to Recover UAN number

EPF Login Guide

Leave a Comment